Shipping policy
Last Updated: June 2026
At lotusoroa.store, we proudly offer worldwide shipping for our premium architectural wall panel products.
Free Worldwide Shipping
We provide free shipping on all eligible orders worldwide.
No minimum purchase is required unless otherwise stated.
Processing Time
Orders are typically processed within:
1–3 business days
Processing may require additional time during:
- Holidays
- Peak seasons
- Product launches
- Inventory updates
Delivery Time
Estimated delivery time:
7–10 business days
Delivery times may vary based on:
- Country
- Customs clearance
- Carrier performance
- Weather conditions
- Local logistics
Tracking Information
Tracking details are generally provided within 24–72 hours after shipment.
Customers will receive tracking information by email.
Customs And Import Duties
International customers are responsible for any customs duties, taxes, VAT, or import charges required by local authorities.
These fees are not controlled by lotusoroa.store.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is supplied, shipping delays or failed deliveries may occur.
Additional shipping charges may apply for reshipment.
Lost Packages
If tracking indicates a package is lost in transit, please contact us immediately.
We will work directly with shipping carriers to investigate and resolve the issue.
Damaged Deliveries
If your package arrives damaged:
- Retain original packaging
- Photograph damage immediately
- Contact us within 7 days
Our team will assist with resolution options.
Contact
(705) 949-2645