Refund policy

Return & Refund Policy

Last Updated: June 2026

At lotusoroa.store, we are committed to delivering premium architectural wall solutions that meet the highest standards of quality, craftsmanship, and customer satisfaction. We understand that purchasing interior design and decorative wall products online requires confidence, and we strive to make every order a positive experience.

This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

30-Day Return Window

We proudly offer a 30-day return policy.

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return, products must:

  • Be unused and uninstalled
  • Remain in their original packaging
  • Be in resalable condition
  • Include all original accessories and components
  • Not show signs of damage caused by installation, misuse, modification, or improper handling

Products returned without prior authorization may not be accepted.

How To Request A Return

To initiate a return, please contact our support team:

Email: support@lotusoroa.store

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos if applicable

Our support team will review your request and provide return instructions.

Damaged Or Defective Products

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of packaging
  • Description of the issue

Upon verification, we may provide:

  • Replacement product
  • Partial refund
  • Full refund

depending on the circumstances.

Non-Returnable Items

The following items cannot be returned:

  • Installed products
  • Used products
  • Modified products
  • Custom-made products
  • Clearance items
  • Gift cards
  • Products damaged through improper use

Refund Process

After receiving and inspecting your returned item, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Processing times may vary depending on your financial institution but generally occur within 5–10 business days after approval.

Shipping Costs

Original shipping costs are non-refundable unless the return results from our error.

Customers are responsible for return shipping expenses unless:

  • Wrong item was sent
  • Product arrived damaged
  • Product arrived defective

Order Cancellation

Orders may be cancelled before processing begins.

Once an order has entered production, packaging, or shipping stages, cancellation requests may no longer be possible.

Chargebacks

We encourage customers to contact us before initiating a payment dispute. Most concerns can be resolved quickly through our support team.

Contact Information

lotusoroa.store

1750 Rue de l'Alliance
Québec, QC
Canada

Email: support@lotusoroa.store

Phone: (705) 949-2645